Tracking and Delivery

How can I track my Aercit order?

The easiest way to track your order is through your account. Log in using the email address used for your purchase, then navigate to My Orders to view your order status and tracking details.

Once your order has been shipped, you will receive a confirmation email with a tracking link. If you have not received a tracking email, please check your spam folder or contact Aercit Customer Support.

Please note that tracking updates may not appear daily and depend on the courier.

How long does Aercit take to process orders?

Orders are typically processed within 1–2 business days after order confirmation. Processing includes order review, device allocation, and configuration to ensure everything is set up correctly before shipment.

What are Aercit’s shipping options and delivery times?

Once an order has been processed and shipped, delivery typically takes 2–4 business days. Delivery times may vary depending on location, device availability, and courier conditions. The estimated timeframe is displayed at checkout.

When does delivery time start counting?

Delivery time starts once the order has been processed and shipped. Customers will receive a shipping confirmation email with tracking details when this happens.

What should I do if my order doesn’t arrive?

If your order has not arrived within the estimated delivery window, please follow these steps:

Check the tracking link in your shipping confirmation email
Review any local disruptions such as severe weather or public holidays
Contact the courier directly using your tracking number
If the courier cannot locate your package, contact Aercit Customer Support so we can assist further

What happens if my order is marked as delivered but I haven’t received it?

If your package was marked as delivered but you have not received it, please:

Check with neighbors or building reception
Check your mailbox or any designated safe delivery location
Verify the delivery details using the tracking link
Contact the courier to confirm delivery information, then reach out to Aercit Customer Support as soon as possible

Why is my order delayed?

Processing and delivery times are estimates and do not include weekends. Delays may occur due to public holidays, severe weather, courier disruptions, device availability, or additional preparation requirements.

What should I do if my order arrives damaged or incomplete?

Please report any issues to Aercit within 72 hours of delivery. Include your order number and clear photos of the issue so we can assist you as quickly as possible. Contact Aercit Customer Support via the Contact Us page.

Making Changes to My Order

Can I cancel my order?

If your order status is Processing, you may cancel the order from your account. If the order has already been shipped, cancellation is no longer possible. In that case, the item may be returned within 14 days according to our return policy.

Can I add or remove accessories from my order?

Once an order has been placed, it cannot be modified. If the order is still processing, you may cancel the order and place a new one.

Can I update my shipping address after placing my order?

If the order is still processing, please contact Aercit Customer Support as soon as possible. If the order has already been shipped, the shipping address cannot be changed. You may contact the courier directly to request updates.

Can I modify my order after it has shipped?

No. Once an order has been shipped, it cannot be modified. If you wish to change your order, the item may be returned within 14 days according to our return policy, and a new order can be placed.