Track & Manage Your Order

The easiest way to track your order is through your account. Log in using the email that was used for your purchase, then navigate to My Order to view your tracking details and order status.

Once your order has been shipped, you will also receive a confirmation email with a tracking link. Click on the link to monitor your order's journey. If you haven't received a tracking email, check your spam folder or contact our customer service. Please note that tracking updates may not appear daily, depending on the courier.

Orders are typically processed within 1–2 business days if the phone is immediately available. If the device was undergoing refurbishment at the time of purchase, processing may take a bit longer.

The estimated processing time is displayed above the "Add to Cart" button when placing your order, and it's also included in your confirmation email.

Aercit offers multiple shipping options, including express and standard delivery (depending on your location). Estimated delivery times range from 1–7 business days, depending on the chosen shipping method. The exact timeframe is displayed at checkout.

If your order hasn't arrived within the estimated delivery window, follow these steps:

• Check your tracking link in the confirmation email to see the latest status
• Look for local disruptions such as strikes or severe weather, which could affect delivery times
• Contact the courier directly using your tracking number for updates
• If the courier cannot locate your package, contact Aercit's customer service so we can open an investigation

If your package was marked as delivered but you haven't received it:

• Check with neighbors or building reception in case it was left with them
• Check your mailbox or any designated safe spot
• Verify the delivery location using the tracking link
• Contact the courier to confirm delivery details. Then, reach out to Aercit Customer Support as soon as possible

• Delivery times are estimates and do not include weekends
• Factors such as public holidays, severe weather, or courier delays can affect timing
• If you ordered a device undergoing refurbishment, processing may take longer

Report the issue to Aercit preferably within 72 hours. Provide your order number and detailed photos. Contact customer service via the "Contact Us" page.

If the status is "Processing" in your account, you can click "Cancel my order". If already shipped, cancellation is no longer possible, but you can return it within 30 days for a refund.

Once placed, orders cannot be modified. If still processing, cancel and place a new order.

Impossible after placement. If still processing, cancel and reorder.

If still processing, contact support immediately. If shipped, Aercit cannot modify it, but you may contact the courier.

No. Return the item within 30 days if you wish to reorder something else.