Payment Methods & Refunds
Payment Options
We support major debit/credit cards, Apple Pay, PayPal, and Klarna for secure and convenient transactions.
Paying in installments?Yes, we offer installment payments through Klarna. Simply select “Installment purchase with Klarna” at checkout for flexible payment options.
Checkout & Payment Issues
Your payment may have been declined due to several reasons:
Common Issues
- Technical issues: Try a different browser or device.
- Funds: Ensure sufficient funds are available.
- Card limits: Verify online transaction limits.
- Authentication: Complete 2-factor authentication codes.
Bank & Verification
- Bank problems: Contact your bank if no record exists.
- Blocked transaction: Your bank might flag international payments.
- Verification: Look for requests from your bank app.
Note: If you notice an incorrect charge, please contact our customer service immediately with the transaction amount and order number.
Invoicing & Receipts
Business Purchases (B2B)
For VAT invoices, please place your order via our B2B service. You will receive:
- A tracking link for your shipment.
- A PDF VAT invoice via email.
*If you ordered from our consumer (B2C) platform, VAT adjustments cannot be made afterward. You would need to return and re-purchase through B2B.
Refunds
Once your returned phone arrives, our warranty team processes it within approximately 5 business days.
⚠️ Important: Disable "Find My iPhone"
We cannot process a refund if Find My iPhone is still enabled.
- On device: Settings > Apple ID > Find My > Off
- Via iCloud: If you no longer have the device, use iCloud.com