Warranty & Returns

How do I return a device to Aercit?

Business customers may request a return within 14 days of delivery, in accordance with Aercit’s commercial return policy.

Returned devices must be in the same condition as delivered and may only show signs of initial inspection. Devices that show excessive use may be rejected.

All security features, including Find My iPhone (FMI), must be disabled before returning the device.

When will I receive my refund?

Once Aercit has received and inspected the returned device, the refund will be processed within approximately 5 business days.

Refunds are issued via credit note or invoice adjustment, depending on the original transaction.

What should I know about Aercit’s return policy?

Aercit’s return policy is a commercial service for business customers and is not based on statutory consumer rights.

Please note:

• Returns are accepted within 14 days of delivery
• Devices must be returned in original condition
• Accessories and packaging must be included where applicable
• Returns are approved after inspection
• After the return period, the purchase is considered final and covered only by warranty

What if the device condition does not meet expectations?

Aercit sells refurbished devices that may show normal signs of use depending on the selected condition grade.

If the condition of the device does not reasonably match the described grade, you may request a return within the return period.

How do I return an accessory?

Accessory returns are handled on a case-by-case basis.

Please contact Aercit Customer Support to request an accessory return.

Can I exchange a device instead of getting a refund?

Aercit does not offer direct exchanges.

If approved, the device must be returned for a refund, and a new order must be placed separately. This is due to accounting and inventory handling requirements.

The warranty covers:

• Manufacturing defects
• Internal hardware failures
• Battery performance issues beyond normal wear
• Faulty components not caused by user damage

The warranty does not cover:

• Accidental damage
• Screen or glass breakage
• Water or liquid damage
• Theft or loss
• Unauthorized repairs or modifications
• Normal wear and tear

Deductibles:

• Are standard practice within insurance and device protection services
• Vary depending on the selected plan and incident type
• Are specified in the customer agreement or service appendix

How do I start a warranty claim with Aercit?

Log into your account and contact Aercit Support to initiate a warranty request.

You will receive instructions based on your service plan and device type.

Shipping instructions and next steps will be provided after the request has been approved.

What does the Aercit warranty cover?

The Aercit Warranty starts from the delivery date and covers technical and mechanical faults not caused by the user, including:

• Manufacturing defects
• Internal hardware failures
• Battery performance issues beyond normal wear
• Faulty components such as cameras, microphones, or speakers

If a repair is not feasible, Aercit may offer a replacement device in accordance with the selected service plan.

What is not covered under the Aercit warranty?

Unless explicitly included in the customer’s service plan, the warranty does not cover:

• Accidental or user-inflicted damage
• Normal wear and tear (including gradual battery degradation)
• Screen or glass breakage
• Water or liquid damage
• Software-related issues (e.g. iCloud lock, malware, operating system errors)
• Theft or loss
• Unauthorized repairs or modifications

Coverage for accidental damage, theft, or loss depends on the selected protection plan and is governed by the customer agreement.

How long does the Aercit Warranty last?

The standard Aercit Warranty is valid for 12 months from the delivery date, unless otherwise stated in the customer agreement.

Extended coverage or additional protection may apply depending on the selected service plan.

How long does the warranty process take?

Warranty handling times vary depending on the issue, device model, and availability of parts.

Aercit aims to handle warranty cases as efficiently as possible. Processing times are estimates and not guaranteed. Exact timelines may be communicated during the service process.