Warranty & Returns

You can return your iPhone for a full refund within 30 days of receiving it. The phone must be in its original condition, with all accessories and packaging included, allowing for normal handling to inspect the device as you would in a store.

To start a return:

1. Complete the Returns Form on the Aercit website
2. Follow the shipping instructions to return your phone

Aercit will issue your refund within 14 days from the date you notify us of your withdrawal and once you have handed the return to the shipping company. The payment will appear in your account within approximately 5 business days from Aercit's payment.

Once Aercit receives and inspects your phone, your refund will be processed within 1-5 business days. Processing times may vary depending on your bank.

At Aercit, we want you to be fully satisfied with your purchase. If you're not happy with your phone or have simply changed your mind, you can return it within 30 days after delivery.

• Returns are accepted for any reason within the return period
• The phone must be in its original condition, with all accessories and packaging included
• Refunds are processed after inspection, and missing accessories may affect eligibility
• If the return period has passed, the purchase is considered final, but you're still covered by Aercit's warranty for any functionality issues that you may experience

We offer a variety of condition categories to accommodate a broad spectrum of stock, which naturally leads to some variation between models. Some phones may exhibit more signs of wear than others, or may have noticeable marks on the frame, body, or screen depending on the phone. If the appearance of your phone does not meet your expectations, you are covered by our return policy from the date of your purchase.

Please reach out to Customer Support if you wish to return an accessory.

Unfortunately, Aercit does not offer direct exchanges. For accounting reasons, we cannot adjust the value of your original order. However, you can return your phone for a refund and place a new order for a different device.

Log into your account, then navigate to: My Order > Warranty Status > Request a Warranty Repair. Follow the on-screen instructions to complete your request.

Step-by-step guide:

1. Disable Find My iPhone: This feature must be turned off before sending the device
2. Complete the Warranty Form
3. Back Up Your Data
4. Pack Your Phone Carefully: Ensure your phone is turned off and properly cushioned inside a sturdy box
5. Shipping Instructions: Use the provided label. You are responsible for the phone's safe shipping until it reaches Aercit
6. Leave Out Accessories: Do not send any accessories

The Aercit Warranty starts from the purchase date and covers technical and mechanical faults, including:

• Battery performance faults
• Repairs for faulty cameras, microphones, or speakers
• Possible replacement devices if repairs are not feasible

The following are not covered under warranty:

• User-inflicted damage
• Wear and tear (including battery degradation)
• Screen/glass breakage
• Software issues (iCloud errors, viruses)
• Water damage
• Unauthorized repairs

The Aercit Warranty covers your device for 12 months from the date of purchase.

Aercit aims to complete warranty repairs within 10 business days from receipt.